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James Glueck, VP Pre Sales and Professional Services, Core Technology Services

James Glueck's Bio:

I thrive on the ability to make an impact while working with others in situations that require new solutions to be defined, developed and implemented. Experienced Leader and General Manager who can focus companies on business transformation and change, growth, Saas, new offer development via Channels, technical/customer support, professional services strategy and execution, supply chain and integration businesses with P&L responsibility ranging from small, fast growing companies ($50M +) to large global organizations ($1B+) experiencing significant growth and change.   Specialties: Scaling business to growth, leading development of company strategy and execution plans, assessment of current business situation challenges and development of plans to improve and grow, leading and developing management teams to execute the plan across sales, service delivery and customers, professional and technical services, global outsourcing strategies for service, improvement of customer experience and satisfaction, P&L general management and delivery of business results. I help companies select and leverage technology areas that provide reduced cost and increased customer experience and sales such as cloud computing (SaaS, IaaS), Unified Communications Collaboration, mobility, data analytics and virtualization. I enjoy leading the development, growth and change of high performance leadership teams, working directly with customer executives and their teams, as well as developing strategic business partnerships and speaking opportunities within the service industry to share best practices.  

James Glueck's Experience:

  • VP Pre-Sales and Professional Services, Core Technology Services at FusionStorm

    February 2013 - Present | San Francisco

    Leadership of Pre-Sales Engineering and Professional Services organizations in the Americas. P&L General Management, transformational growth business strategy, execution and sales in the Unified Communications and Collaboration, DataCenter and Hybrid Cloud environments.

  • Chief Operating Officer at Milestone Technologies, Inc.

    August 2010 - September 2012

    Responsible for business operations, strategic growth initiatives, relationship management with client executives for this fast growing company (from $27M to $52M in 2 years). Accountable for company P&L results, executive team leadership, growth metrics, pre-sales, professional services and customer satisfaction. Leadership of leveraging growth opportunities with clients and business partners; guiding business and practice development and delivery.

  • Executive Director at JAG Partners

    December 2009 - August 2010

    Consultant to Board of Directors for fund development, stakeholder satisfaction analysis and recommendations for change and improvement resulting in organizational funding, ongoing governance and operations oversight.

  • VP Global Technical Services at Cisco

    August 2003 - July 2009

    Responsible for Cisco Systems functional performance of global Technical Services (Technical Assistance Centers, Advanced Software Tools development, Smart Services, Service Supply Chain, Web Services, New Offer Development for SMB SaaS business) focused on transforming services and support operations to enable growth from $3.5B to $6B+. Accountable for balanced scorecard metrics in customer satisfaction, productivity and change - with an annual budget of $ 950 million and over 3500 partner Field Engineers and 950 Out Tasked support engineers.

  • CEO/President at Quality Call Solutions

    March 2002 - July 2003

    Responsible for business growth and creating value for shareholders and customers of this $7 million privately held company with 45 employees providing call center software and solutions to small business and Fortune 250 clients.

  • VP Global Services at Rapt Inc-acquired by Microsoft

    2000 - 2002

    Established services group to quickly scale to implement and support business data analytics client software for 17 enterprise clients for this startup company. Managed Services P&L, executive sponsor for key engagements

  • EVP and GM Services at Hitachi Data Systems

    1995 - 2000

    Developed and executed strategic business development plan to grow from $460M to $1B (organic growth + acquire 3 companies). Grew services business from $200M to $460M. Built out consulting, technical and professional services SI practices.

  • VP Global Support Operations at Amdahl

    1993 - 1995

    Helped start up European consulting operations Built business solutions group focused on SI, closed key deals to grow to $20+ M first year in US/Canada

  • Regional Consulting Manager at Computer Resources Group

    1992 - 1993

    Rebuilt sales and operations for Silicon Valley office, led consulting engagements with high technology clients

  • Services at IBM

    1979 - 1992

    Developed and opened new services office in Silicon Valley Added over 125 new customers over 3 years Built sales and services delivery teams for Silicon valley serving Intel, Apple, etc.

James Glueck's Education:

  • University of Phoenix

    1990 – 1992
    BS Business Administration
    Concentration: Marketing, Communications

  • University of Phoenix

    1986 – 1988
    BS

James Glueck's Interests & Activities:

Golf, Scuba Diving, Fishing, Jet Skiing, Traveling

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